Orchid Digital Media –Privacy Policy

Effective Date: 01/2023

Orchid Digital Media (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Orchid Digital Media is a digital agency providing web development, software development, branding, SEO, and digital marketing services.

Email: info@orchiddigitalmedia.co

2. Information We Collect

a) Information You Provide Directly

• Name
• Email address
• Phone number
• Business name
• Project details
• Billing information

b) Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of visit
• Cookies and tracking data

c) Information from Third Parties

• Analytics providers
• Payment providers
• CRM systems

3. How We Use Your Information

• Respond to enquiries
• Provide our services
• Process payments
• Manage projects
• Send service communications
• Improve our website
• Comply with legal obligations
• Prevent fraud or misuse

We do not sell personal data to third parties.

4. Legal Basis for Processing

• Contractual necessity
• Legitimate interests
• Consent
• Legal obligation

5. Data Sharing

We may share personal data with:

• Hosting providers
• Payment processors
• Email marketing platforms
• IT and security providers
• Legal or regulatory authorities

6. International Transfers

• Standard Contractual Clauses
• Adequacy decisions
• Secure encrypted systems

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, data is securely deleted.

8. Your Rights Under UK GDPR

• Access your personal data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

You may lodge a complaint with the ICO: https://www.ico.org.uk

9. Cookies

Our website may use cookies to improve user experience, analyse website traffic, and store user preferences.

10. Data Security

• SSL encryption
• Secure hosting
• Restricted system access
• Regular security updates

11. Third-Party Links

We are not responsible for third-party website privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published with a revised effective date.